Monthly Archives: June 2016

Staples Launches Same-Day Delivery Staples Rush Program

courier serviceThere is no substitute to what an optimum e-commerce machine can do for a retailer in today’s tech-driven online world.  Online retail is consistently growing year after year, as customers are going to web stores while sitting at Starbucks, or in their living room.  The service that is being used to create seamless omnichannels between store and web fronts is Same-Day Delivery.  The fast delivery service is forecasted to generate $987 million in sales by 2019.  Amazon and many others have jumped into same-day delivery, now including Staples as the latest newcomer to begin testing the thriving service option.

The office supplier has officially launched “Staples Rush” within several major US cities nationwide.  Since its’ denied merger with Office Depot, Staples has redirected its’ efforts to grow its’ business.  The initial roll-out will comprise of Boston, Dallas and Manhattan.  The report mentioned San Francisco, Los Angeles, Seattle, Houston, and Chicago will be the second wave of Staples’ implementation.  If the pilot program yields the growth Staples anticipates, more cities will follow.  Staples will offer same-day delivery for only product deliveries, however, copying and printing will be available in the coming months.

The article didn’t mention any details on how Staples Rush will work.  Yet most retailer same-day delivery models include a service that enables their customers to receive their online items in a matter of hours.  Amazon’s Prime Now, for example, has a delivery time frame is one hour, which is the fastest that customers from any retailer or company offers.  Staples has the close proximity locations that can enable it to fulfill and deliver online items within an hour, yet it would require an efficient delivery partner to perform them.  A Same-Day Courier like AQuickDelivery has the courier expertise to perform online deliveries on time; it already provided a pick up and deliver within an hour as well.

Executive vice president of supply chain and logistics Mike Bhaskaran, touted how the Staples’ new same-day delivery will translate into optimal services.  “By offering a wholly-owned, same-day delivery experience, Staples is providing businesses the type of customer service they’ve come to expect from us throughout their entire transaction,” said Bhaskaran.  He then stated, “The development process for Staples Rush is truly a collaborative and cross-functional effort that brought together different areas of expertise, including supply chain, eCommerce and merchandising, to create a valuable service for our customers.”

Faisal Masud, executive vice president of global eCommerce at Staples, also expressed his optimism relative to Staples Rush.  Faisal said, “Businesses want their online orders fulfilled faster than ever. Thanks to Staples’ unmatched omnichannel capabilities, which already include the ability to buy online and pickup in store, we will deliver the products customers need when they need them, so they can make more happen without having to wait on shipped orders.”

When a retailer like Staples can ship orders from its’ store locations, overall it will cut costs and increase customer loyalty.  This is why an Atlanta Courier that can effective pick up and deliver on time is what Staples must have for same-day delivery to work.  AQuickDelivery services throughout Georgia and has the ability to service nationwide.

Wal-Mart Goes After Same-Day Delivery with Pilot Program

same day deliveryWhen you have the largest e-retailer invests in Same-Day Delivery, you realize the service is no longer just a trend. Yet, when the largest store retailer in the world jumps into the race to implement same-day delivery, you realize the service is a viable option and staple for increasing online sales.

Wal-Mart is that retailer, recently announcing that it will launch several same-day delivery pilot program of grocery deliveries in Denver, as well as another unidentified market this month.  Denver and surrounding areas was the market that Wal-Mart pilot tested Wal-MarttoGo, a curbside online pick-up service from participating stores.  Its’ same-day pilot program will utilize Uber and Lyft ride-hailing services to perform actual pick up and deliveries.  With an almost $300 billion in revenue worldwide and over 3,400 Supercenters in the US, Wal-Mart has the makings of creating a sustainable and profitable same-day grocery service.

Same-day delivery is forecasted to reach $987 million by 2019, affirming that any retailer that has all the pieces and positions itself to offer it, will gain online from it.  The service is being driven by e-commerce growth, as online retail is expected to top $500 million by 2018.  Therefore, the volume for demand is there.  Store locations being used for close proximity warehousing is there.  Wal-Mart’s brick-and-mortar presence is ideal for same-day delivery.  With its’ strategic order fulfillment centers, e-retail presence and Prime member base, Amazon is robust enough to do the same thing–just via online.

Amazon currently has free same-day delivery in 27 major US cities and is bound to expand more.  First, Amazon launched same-day delivery in 11 cities, which included San Francisco Bay Area, San Diego, Seattle-Tacoma, Dallas-Fort Worth, Phoenix, Indianapolis, Baltimore, Washington DC, New York, Philadelphia, Chicago, Atlanta, Orlando, and Tampa Bay.  Earlier this year, the new additions   comprised of Sacramento, Fresno, Stockton, Louisville, Raleigh, Richmond, Tucson, Milwaukee, Nashville, Charlotte, and Cincinnati.  Amazon is on pace in the near future to be a same-day delivery provider nationwide.

Walmart’s same-day delivery pilot won’t be free like Amazon, but it will start somewhere.  Since March, it has a pilot program of “last mile” grocery and general merchandise deliveries with start-up delivery company Deliv in Miami at several Sam’s Club stores.  The Sam’s Club pilot program there will charge a $7-$10 delivery fee, which will can be selected via online purchase once a shopper chooses “same-day delivery” at checkout.

With offering last-mile deliveries, what you charge for the service is just as important as the ability to perform it.  Uber and Lyft may do well, yet Wal-Mart could partner with a Same-Day Courier like AQuickDelivery, a delivery provider experienced in developing effective same-day solutions.  The Atlanta Courier has the driver capacity, expertise and the latest in courier technology to handle Wal-Mart’s same-day delivery.  With Wal-Mart’s size, it will definitely take a strong delivery base to pull it off.

Reference: 6.3.16, www.retailingtoday.com, Dan Bethauime, Wal-Mart taking on Amazon with same-day delivery pilot

Can Retailer Baby Goods Sales Online Increase With Same-Day Delivery?

same day deliveryIt might be a challenge for some goods to thrive with Same-Day Delivery, yet it may work with online baby goods.  The frequency that retailers need them to be at for last-mile delivery is there.  When a fast delivery service can meet a consumer’s online demand for baby goods at anytime, it can cause any big name retailer to generate even higher revenue with these products.

Amazon, Wal-Mart and Target are the leaders in the baby product category, which all engage in same-day delivery.  Amazon is above them all, offering free same-day delivery within 27 markets nationwide.  Earlier this year, the e-retail leader rolled out the service in 11 major US cities, which included Sacramento, Stockton, Charlotte, Cincinnati, Fresno, Louisville, Tucson, Milwaukee, Nashville, Raleigh, and Richmond.  Interestingly enough, consumer research firm TABS Analytics performed a new study that showed Amazon/Diapers.com represents 43% of the baby products market online.  Same-day delivery could very well have a lot to do it.

Internet Retailer discussed more of the TABS’ findings, also mentioning Wal-Mart representing 23% of the market, and Target at 18%, while all other e-commerce players equated to roughly 12%.  The baby products category has the highest penetration of sales online and 75% of those sales by these big three.  TABS study revealed that e-commerce accounts for 20% of all sales within the baby products market, which equates to $30 billion per year.  This outstrips the 2% penetration for all consumer packaged goods.

TABS Analytics CEO Kurt Jetta talked about the vast opportunities that retailers have available within the baby goods market in the article.  “Online sales of baby products are out-competing all other segments of consumer packaged goods that we have surveyed over the last three years,” Jetta said.  He went on to state, “Brick-and-mortar retailers with e-commerce aspirations should treat baby product sales as the frontline of their battle for online success.”  With all three retailers a the top in online baby goods, it makes sense to be as innovative as possible to drive more sales to their online stores via same-day delivery.  generate revenue for all three retailers, and it may be worth doing with it takes to capture more of it, even with offering more same-day delivery to attract consumers.

This is what Amazon has done for its’ thousands of online items–baby goods is included.  It causes you to see why 75% of the $6 billion in baby products purchased online occur on e-commerce sites operated by Amazon.  Amazon with it’s subsidiary Diapers.com, comprises 7.3%-10.6% of all baby products purchases nationwide, while Walmart.com accounts for half of that at 3.7%-5.8% and Target.com, 3.3%-4.3%.

So will Wal-Mart and Target get more involved with same-day delivery to increase baby goods sales?  With the boom of tech gadgets and secured technology, shoppers have become more and more comfortable with ordering online, especially when they need something fast.  Target has same-day delivery in several US cities.  Wal-Mart tested same-day delivery, but there hasn’t been any more initiatives toward a vast implementation of it.  ASame-Day Courier like AQuickDelivery can aid Wal-Mart and any other retailer to quickly get a same-day delivery program off the ground.  The Atlanta Courier has the courier delivery expertise and courier technology that fits what big companies need to successfully meet online order demand.

Reference: 4.20.16, www.internetretailer.com, Stefany Zaroban, Amazon, Target and Wal-Mart battle for online sales of baby goods